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You are viewing the old version of the documentation. See the latest version here: [HDJS : Helpdesk for Jira Server Home]

Setting Access to Objects in HelpDesk

After Installation it is needed to set access to HD objects for different groups;

Define the HelpDesk Superuser

HelpDesk uses a powerful JIRA user to provide users interfaces and do some system actions. HelpDesk Super User provides all issues operations on behalf of other users in HelpDesk;

Setting Up Source Field

You can add to issue screen custom field which shows information about source where this particular issue was created.

HelpDesk Sign Up Screen Administration

You have to define initial permissions for a new HelpDesk users who are register through HelpDesk Sign Up

Logon Screen Administration

In case when HelpDesk user tries to enter JIRA, the no rights to logon message appears and user has to switch JIRA to HelpDesk login page.
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