After Installation it is needed to set access to HD objects for different groups in HelpDesk Administrator Menu/ Access:
| Permission | Description |
|---|---|
| Logon | Access to HelpDesk Logon Screen and permission to logon to HelpDesk |
| View History section | Access to issue history section in HelpDesk |
| View Issue Links section | Access to issue links section in HelpDesk |
| View Feedback button | Access to feedback button section in HelpDesk |
| View Attachments section | Access to issue attachment section in HelpDesk |
| View Comments section | Access to issue comment section in HelpDesk |
| View Time tracking fields | Access to view time tracking fields (Original Estimate, Remaining Estimate) in HelpDesk issues list and issues screens |
| View Create related issue button | Access to "Create Related Issues" feature in issues |
| View Invite button | Access to Invite users feature that allows HelpDesk users invite other users by e-mail |