After Installation it is needed to set access to HD objects for different groups; | |
HelpDesk uses a powerful JIRA user to provide users interfaces and do some system actions. HelpDesk Super User provides all issues operations on behalf of other users in HelpDesk; | |
You can add to issue screen custom field which shows information about source where this particular issue was created. | |
You have to define initial permissions for a new HelpDesk users who are register through HelpDesk Sign Up. | |
In case when HelpDesk user tries to enter JIRA, the no rights to logon message appears and user has to switch JIRA to HelpDesk login page. |
You are viewing the old version of the documentation. See the latest version here: [HDJS : Helpdesk for Jira Server Home]
Overview
Content Tools
Apps