What is CRM for JIRA?

CRM for JIRA is a plugin developed by Teamlead for Atlassian JIRA. This plugin allows users to register contacts and companies within JIRA and pick them up in JIRA issues. It also allows to manage list of products, services and equipment. This plugin is commercial, it is supported and has huge plans for development.

Where can you use CRM for JIRA?

• If you use JIRA for ServiceDesk you can use this plugin to get issue statistics in the context of customer's companies and to manage list of used equipment and software. Also you can manage customers SLA's.
• If you Use JIRA for project or sale management you can immediately get information on current or past sales and projects with specific customer. You can also use it to keep information about sold services and products.

Roadmap

Today we have implemented basic features in plugin such as: Companies Directory, Contacts Directory, etc. This will allow us to focus our work on a more intelligent features in the near future, such as:

• English language support - DONE
• Products & Services Dictionary - DONE
• Custom Dictionaries - DONE
• Security Level by Company - DONE
• Dictionaries data export/import - DONE
• Service-Level Agreements (SLA) - DONE
• Collecting customer loyalty metrics - Net Promoter Score (NPS) - IN PROGRESS
• Sales pipeline
• Personal account for ServiceDesk clients
• JQL-search by dictionaries values

Features