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Let's set up SLA durations for resolving issues for different SLA's. To do it you need to

To set up SLA

1. go to the Administration > Custom fields menu.:
2. add a new custom field with SLA type

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1. Set up conditions for SLA levels

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1. : while creating a field - add it to the issue view screen. Then you need to set duration times for every SLA:

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2. Go to Edit Set Up the Field:

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For every SLA you should specify:

• SLA name (free text, for example: "SLA-1 Premium")
• SLA time interval in minutes
• Working Calendar (see Setting Up Work Time Calendar for SLA)
• Color Scheme (see Setting Up the Color Scheme for SLA)
• Condition (JQL-query)

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