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Let's set up SLA durations for resolving issues for different SLA's.

To set up SLA

  1. go to the Administration > Custom fields menu.:
  2. add a new custom field with SLA type
  3. Set up conditions for SLA levels: while creating a field - add it to the issue view screen. Then you need to set duration times for every SLA:

  4. Go to Edit Set Up the Field:



For every SLA you should specify:

Notice. The highest conditions has more priority.

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