HelpDesk uses a powerful JIRA user to provide users interfaces and do some system actions.
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You must define it before using the plugin. It must have powerful rights in JIRA. Especially, it must have next rights: system admin, search users, browse project, create issues, create comments and attachments. |
You have to specify the user in JIRA Administration menu/Add-ons/HelpDesk:
HelpDesk Super User provides all issues operations on behalf of other users in HelpDesk.
Notice that this Super User requires 1 JIRA license (this can be already existing JIRA-administrator).