The feature allows jira-users to create and add templates to issue comments.

To set the permissions to the templates

  1. Go to HelpDesk administrator menu > Comments:

Item

Description

NameTemplate's name
Share with groupsSelect groups which Jira-users are able to use the template. If no group is listed, the template is available for everyone
AddAdd created template
ContentAdd/edit template's content
DeleteDelete template

The available comment templates will be seen on comment section:

To add saved text to comment

Please notice that if the template's content is in multi line format, it will be output correctly only with "Text" mode. Using "Visual" mode the text will be output as a single line text


To create new template

  1. Click on ;
  2. Add Comment Template:

  3. In opened dialog type in template's Name and it's Text: