After Installation it is needed to set access to HD objects for differrent groups in HelpDesk Adminitrator Menu/ Access:
Permission | Description |
---|---|
Logon | Access to HelpDesk Logon Screen and permission to logon to HelpDesk |
See History section | Access to issue history section in HelpDesk |
See Issue Links section | Access to issue links section in HelpDesk |
See Feedback button | Access to feedback button section in HelpDesk |
See Attachments section | Access to issue attachment section in HelpDesk |
Groups for a new user | Groups for newly Signed Up users |
See Comments section | Access to issue comment section in HelpDesk |
See Time tracking fields | Access to view time tracking fields (Original Estimate, Remaining Estimate) in HelpDesk issues list and issues screens |
See Create related issue button | Access to "Create Related Issues" feature in issues |