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SLA is based on work time calendar, so please create and set up work time calendar of your company or make a default calendar from 00:00 till 23:59. To do it, enter Administration/Add-ons/HelpDesk/SLA settings menu:

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You need to create new calendar here and define work and non-work days and work time.

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After creating and setting up work time calendar you need to select it in SLA field configuration:

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Now SLA durations in the new issues will be calculated based on work time calendar.