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You can collect customer's feedback regarding their satisfaction of your service.
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Add new scheme and click on "Fields" button to add custom fields to it.
| Item | Description |
|---|---|
| Attribute name | This name will be displayed as a field name in the survey (default system language) |
| Attribute name (En) | This name will be displayed as a field name in the survey (if the system language is English) |
| Jira custom field | Select a field created for the customer satisfaction from the dropdown list of available fields (Select Single choice, Text or HTML types) |
| Option for which the comment will be required | When Select (single choice) field is selected you can require a comment for one of the field's options. Don't forget to add a Comment (Text or HTML field) to the scheme in this case. |
| Options | Open the dialog window to customize the options (only for Select fields). See below. |
| Delete | Delete the attribute from the scheme |
Customize Options
You can set the colors for each option in the feedback letter and use the colors in the gadget.
Click on "Options" button to open the dialog:
| Item | Description |
|---|---|
| Option name | Option name as it is saved in the custom field |
| Name | Create your own option's name to display it in the letter and gadget |
| Color | Select the color for the option |
| Use in gadget | When checked the selected color will be displayed for the option in the gadget (see below) |
| Use on page | When checked the selected color will be displayed for the option in the feedback lett |
Customers Satisfaction Gadget
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