As you already know, the SLA field, post-functions, settings, etc, are moved to HelpDesk. You have to do some actions to keep your SLA settings from CRM. First of all. Some setting are moved automatically: - Work-time Schemas (moved to Administration/Add-ons/Teamlead/HelpDesk/SLA)
- Color Schemas (moved to Administration/Add-ons/Teamlead/HelpDesk/SLA)
- SLA Custom Field (you will see clone field of your SLA with all your SLA conditions and JQLs)
Second. Some settings you have to define manually: - Replace SLA post-functions in workflows. Just go to workflow and remove old CRM SLA post-function, than add new HelpDesk SLA post-function.
- Replace SLA custom-field in JQL filters, gadgets, e-mail templates, etc. Because the custom-field id was changed.
See the guide how to define SLA in HelpDesk. Any way, if you will have any questions or issues let us know. |