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changes.mady.by.user Anton Kolin (Teamlead)

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changes.mady.by.user Nina Lokotaeva (Teamlead)

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Warning
titleSLA Migration Guide

As you already know, the SLA field, post-functions, settings, etc, are moved to HelpDesk. You have to do some actions to keep your SLA settings from CRM.

First of all. Some setting are moved automatically:

  • Work-time Schemas (moved to Administration/Add-ons/Teamlead/HelpDesk/SLA)
  • Color Schemas (moved to Administration/Add-ons/Teamlead/HelpDesk/SLA)
  • SLA Custom Field (you will see clone field of your SLA with all your SLA conditions and JQLs)

Second. Some settings you have to define manually:

  • Replace SLA post-functions in workflows. Just go to workflow and remove old CRM SLA post-function, than add new HelpDesk SLA post-function.
  • Replace SLA custom-field in JQL filters, gadgets, e-mail templates, etc. Because the custom-field id was changed.

See the guide how to define SLA in HelpDesk. Any way, if you will have any questions or issues let us know.

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  • New JQL-operator: issuesByField. It helps you find issues related with current issues by custom field AND custom JQL. Look the guide for more information HelpDesk JQL operators.

Fixed Bugs

  1. Minor bugs were fixed.

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Jira
serverTeamlead JIRA
columnskey,summary,type,status
maximumIssues50
jqlQueryproject = SUP AND fixVersion = and status = closed AND affectedVersion in ("CRM 1.3.3", "CRM 1.3.1", "CRM 1.3.0", "CRM 1.2.8.3", "CRM 1.2.8.2", "CRM 1.2.8.1", "CRM 1.2.8", "CRM 1.2.7.3", "CRM 1.2.7.2", "CRM 1.2.7.1", "CRM 1.2.7", "CRM 1.2.6", "CRM 1.2.5", "CRM 1.2.4", "CRM 1.2.3") AND resolved <= 2016-03-11 and resolved > 2016-02-26 ORDER BY updated DESC, priority DESC, created ASC
serverIdb1bbc81c-eb6c-3b88-9c29-4857fd86ba28

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