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There is an example of issue with a negative SLA Karma after closing:
SLA Karma custom field
To use SLA Karma we should add a new custom field to Issue Screens. Go to the Administration /CustomFields > CustomFields and add field (type Number):
SLA Karma post-function
SLA Karma field is updating if we do a transition. So, we should add special SLA Karma post-function to transition. For example, to "Close Issue":
We must define a SLA field (SLA normative is stored here) and SLA Karma (SLA Karma will be stored here) field here:
Although, we could add a special listener "Issue Assignee" to catch assign events. If SLA normative is violated, negative Karma will store to first assignee, but a new assignee. To do it, go to the Administration/HelpDesk/SLA Settings and choose affected by listener Projects and SLA fields:
SLA Karma Gadget
We can view karma summary in the SLA Karma Gadget:
here is:
- Karma is a current balance of user. [Karma] = [Count of violations] + [Count successfully events]. For example, a user have closed 5 issues with violation and 10 without. His Karma will be equal 5.
- Karma cases is a summary of all events (negative and positive).
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We should add SLA Karma field to any JIRA Gadgets, something like that:
