The feature allows jira-users to create and add templates to issue comments.
To set the permissions to the templates
- Go to HelpDesk administrator menu > Comments:
Item | Description |
|---|---|
| Name | Template's name |
| Share with groups | Select groups which Jira-users are able to use the template. If no group is listed, the template is available for everyone |
| Add | Add created template |
| Content | Add/edit template's content |
| Delete | Delete template |
The available comment templates will be seen on comment section:
To add saved text to comment
- Click on needed template's name;
| Info |
|---|
Please notice that if the template's content is in multi line format, it will be output correctly only with "Text" mode. Using "Visual" mode the text will be output as a single line text |
To create new template
- Click on
; - Add Comment Template:
- In opened dialog type in template's Name and it's Text:
