What is CRM for JIRA?

CRM for JIRA is a plugin developed by Teamlead for Atlassian JIRA.

This plugin allows users to register contacts and companies within JIRA and pick them up in JIRA issues. It also allows to manage list of products, services and equipment. Also you can manage customers SLA's.

This plugin is commercial, it is supported and has huge plans for development.

Where can you use CRM for JIRA?

• If you use JIRA for ServiceDesk you can use this plugin to get issue statistics in the context of customer's companies and to manage list of used equipment and software. Also you can manage customers SLA's.
• If you Use JIRA for project or sale management you can immediately get information on current or past sales and projects with specific customer. You can also use it to keep information about sold services and products.

Roadmap

2015

Today we have implemented basic features in plugin such as: Companies Directory, Contacts Directory, etc. This will allow us to focus our work on a more intelligent features in the near future, such as:

• Status
  done colour Green title

   Security Level by Company

  Status
  colour Green title DONE

   Dictionaries data export/import

  DONE

   Simple Worklog Report

• Status
  colour Green title DONE

   Service-Level Agreements (SLA) Track Money

• Status
  colour Yellow title in progress

   Collecting customer loyalty metrics - Net Promoter Score (NPS)

• Status
  colour Green title DONE

   Client Portal for ServiceDesk HelpDesk users
• colour

  Status
  Green title DONEFREZZED

   Sales pipeline

• Status
  colour Yellow title in progress

   JQL-search by dictionaries values

Features