Release Notes
2.1.0 / 2.1.1
- The new section was added to set the rules of issue displaying for issues without the request type (particularly useful for those who don't utilize the Customer Portal functionality).
auto-migration of the settings prior to the HelpDesk 2.0 upon update
- The Request Type field value is now automatically set while creating an issue from a Portal regardless of the field presence on the issue create screen.
- The ability to copy request types was added.
- Minor improvements
- Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.
2.1.2 / 2.1.3
Hotfix
- Removing values for the fields not presented on the transition screen is fixed.
- Labels field functioning on the transition screen is fixed.
- Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.
2.1.4 / 2.1.5
Hotfix
- Create button work in the create issue screen on portal is fixed.
- Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.
2.1.6 / 2.1.7
Bugfixes
General settings: list of Projects selection is fixed.
Tabs for projects without access is not displaying with "Hide empty tabs" option.
Portals: Created, Updated, Votes and Watchers fields duplication is fixed.
Portals and requests translation feature is fixed.
My Issues page: Display of filter shrinked with the height of list is fixed.
My Issues: Search for Component/s field is fixed.
My Issues: Exported file doesn`t contain empty rows anymore when User Picker field filter is used.
My Issues: Sorting option visibility is improved.
Notifications: Broken attached images in HelpDesk email notifications are fixed.
Attaching images using hotkeys on the issue view screen in portal is improved.
Attaching images in Comments field on a transition screen using hotkeys is fixed.
Actions on the portal behalf of hd-superuser are fixed.
Vulnerability protection improvements.
Audit Log: Changes in the "Restrict to groups" (Portals) and "Restrict creation to groups" (Request type) fields now can be traced.
Audit Log: minor UI improvements.
- Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.
2.1.8 / 2.1.9
- Security improvements.
- Note: this version creates an incompatibility with the Checklist for Jira app starting from its 5.0+ version. Please update your HelpDesk version at least up to 2.1.11 and Checklist app version up to 6.1.1 to get rid of the issue.
2.1.10
- Jira 9.0 compatibility & minor bugfixes.
2.1.11 / 2.1.12
- "Filter results" type of gadgets work is restored.
- Compatibility with the Checklist for Jira app is restored.
2.1.13 / 2.1.14
Features
- Wiki style renderer support for Text Field types (single, multi and read only) is added.
- Tabulation support for Text Field type (multi-line and read only) using Standard/ Default-Text-Renderer is added.
- Minor improvement: icon update.
- Minor improvement: tooltips for Status name (SLA2.0 rules) is added.
Bugfixes
- "Reset my password" feature is fixed.
- HelpDesk E-mail Handler work (new issue creation and comments adding) is fixed.
- Performance issues causing by HelpDesk are fixed.
- Performance related problem on My Issues page is fixed.
2.1.15 / 2.1.16
Hotfix
- HelpDesk Mail Handler functionality hotfix.
2.1.17 / 2.1.18
Features
- Requests -> Fields: Number of supported field types for Hidden fields with preset values upon creation feature is extended.
- Description
- Summary
- Text Field (multi-line)
- Component/s
- Select List (multiple choices)
- Select List (cascading)
- Assignee
- User Picker (single user)
- User Picker (multiple users)
- Requests -> Fields: Customization for the fields on a request type is added. Now you can change field name, add its translation and field help description for more advanced customer support.
- Requests -> Fields: now you can define fields on portal as required regardless standard Field Configuration Jira settings.
Bugfixes
- "Attachments" field visibility on transitions' screens is fixed.
- German translation for password policy error message on portal's Log in page is added.
- "Group Picker (single group)"/ "Group Picker (multi group)" custom fields work on a portal is fixed.
- Displaying issues and Requests: toggle visibility for editing fields on screens is fixed.
2.1.19 (compatible with Jira versions 8.15.0 - 9.5.0)
- Jira 9.5 compatibility is added.
- Date/time format configured in Jira Advanced settings works properly on all issues screens in portal.
2.1.20
Features
- CSI: more flexibility for the %link% text area (see How to edit email's Scheme for details).
- SLA2.0: Issue Resolved event can now be used as a Stop SLA trigger when the Resolution field is changed to Done.
- SLA2.0: custom field now is unlocked and can be context-configured (=set up for separately for different Projects and Issue types).
- Fields on portal: translations defined on Requests → Fields configuration for Create issue screen are now being inherited to View, Edit, Transitions screens as well.
Portal translations override field translations in Jira.
- Fields on portal: Assignee field is now hidden from Create, Edit and Transitions screens on portal due to security reasons.
Hide feature to predefine Assignee option is still available.
- Jira 9.6 compatibility is added.
Bugfix
- Related issues feature work is fixed.