Confluence Integration Settings

Integration app

hd-integration-for-confluence-1.0.1.12.jar

Overview

There are several Confluence-related features in the HelpDesk app:

• Page:
  Portal Search
• Page:
  Confluence Articles Auto-Search (Custom Field)
• Page:
  Knowledge Base Search
• Page:
  Displaying Confluence Page on a Portal

To use them you should prepare you Jira & Confluence in advance:

1. Connect your Jira & Confluence. Read the Confluence and Jira article (Atlassian). The OAuth (impersonation) authentication (Applications → Application links → [Edit link]) should be sat up: 

   

   Confluence must be enabled to run in an iframe. Troubleshooting: Confluence page does not display in an iframe.

2. Install Support for HelpDesk to Confluence integration app to your Confluence:
   hd-integration-for-confluence-1.0.1.12.jar