Release Notes

Improvements

• The "create a problem from comments" feature was excludes. This feature is now available in the Help Desk for Jira app.

Fixed Bugs

• Сorrect operation of the export
• Bug with products

• Minor bugfixes

New features

• New custom field added: CRM User Issues
• ability to hide the [cid:] attachments references in comments when replying using the mail client

Improvements

• The CRM Property custom field appearance is now read-only
• Saving the mandatory field filled with space(s) only is now restricted
• If the CRM contacts to Jira users sync is enabled, a CRM contact to be auto-deleted when the Jira user is deleted
• Date field filter for the Transactions attribute is now more convenient
• While deleting an entry from CRM Custom Directory the related entries are shown

Fixed Bugs

• The notification sending on a transaction status change is fixed
• The CRM Directory custom field values search is fixed
• The issue type field displaying within JQL CRM attribute is fixed
• The issue key link activeness is fixed
• The transaction search is fixed

New Feature

• New post-function that allows copying Jira custom field value to a CRM directory (Companies/Contacts)

Fixed Bugs

• The creation of a new company from the CRM Company field (in case of displaying an extra company attribute in the title) is fixed.
• Contact to Company auto-linking for the new entries created from the CRM Contact custom field is fixed.
• The Copy custom field value to CRM post-function attributes correspondence check is improved.
• Minor bugfixes.

Improvements

• The CRM Custom Company field is now clickable (the linked custom company entry can be viewed within an issue)
• The CRM User Issues was renamed to CRM Related list of issues by JQL and now supports more custom queries – CURRENT_ISSUE_COMPANY, CURRENT_ISSUE_KEY
• Sorting and filtering in the CRM attribute of "Products" type was fixed and improved
• No more confirmation pop-ups while switching from the CRM directory where a filter has been used.
• CRM Company field now supports different contexts.
• The feedback icon in the CRM administration section was replaced with a more suitable.
• The link to the app documentation in the CRM administration section was updated.

Fixed Bugs

• Company to contact auto-linking was fixed for the following case: a new contact has been created in a CRM contact field relevant to the CRM company field during issue creation.
• Migration of the values to the CRM Multiple Custom Directory type fields was fixed: all values are now being copied, not the only one.
• Transactions filtering by plan/fact field was fixed.
• CRM Company field operator "=" searches for companies where the value of the specified field exactly matches the specified value.
• Service Desk Organizations to CRM Companies export functionality was fixed.
• CRM permissions entries saving was fixed.
• Bug with CRM entry creation by each Save button pushing was fixed.
• Duplicates restriction functionality was fixed for a CRM attribute been selected as a title.
• Adding new values in the CRM Multiple Custom Directory custom field was fixed.
• Minor bug fixes & UI fixes.

Known Issues Revealed

Problem: Cannot find the uppercase non-Latin letters

Data Center compatible.

Features

• New custom field added – CRM Multi-Select Related list of issues by JQL.
• Quick call option added to the Phone attribute
• The Multi Directory Items attribute type is now available for the CRM custom directories

• A new option that activates auto-sorting of the options in the CRM custom fields was added.
  Note that auto-sorting to be performed as a background process and can significantly increase processor utilization in case you have too many field options.

Improvements

• The new operator OR is now available in the CRM companies filter.
• Products Report now provides information about the sum of Amount values for the current filter.
• Ability to specify the default value for the list of values attribute was added.
• The list of options in the CRM custom fields to be updated automatically
• The 'unclickable' link to the CRM entry is hidden for the users with no access to the entry
• The ability to split permissions (access & browse) for the CRM Custom Directories added
  to smooth the update, the browse permission entry for the custom directories will take the values from the access permissions entry

Fixed Bugs

• Custom fields with a selection from a CRM director now auto-updates their options when an entry has been created within CRM.
• The 'Show in CRM name' option now shows the additional values (in case of having several ones) in the same order for all entries.
• Minor bugfixes.

Fixed Bugs

• java.lang.NullPointerException bug caused by the CRM app was fixed (Automation app incompatibility was overcome)
• A parent company selection is now limited by the list of companies excluding the current one and its child ones
• CRM custom fields' names now to be displayed according to the current user profile language
• The Turn on optimization mode checkbox now stops CRP Property fields' values auto-populating