Jira: type of product
Note that according to current permissions customers with no access to Jira can only manage object links to issues and cannot access full object information.
The Universal Directories Select fields can be added to Service Management projects and displayed on the portal. For Customers, the work as usual select lists, however, it may help you get some valuable statistics and enrich your Universal Directories. A Customer (use with no access to Jira) cannot access the Universal Directories section.
Jira: next-gen projects
Jira: mobile device
Jira (mobile view w/o app)
Use the following guide to retrieve the Universal Directories fields in your EazyBI reports: docs.eazybi.com/eazybi/data-import/data-from-jira/jira-custom-fields/advanced-settings-for-custom-fields